Research on the Recovery Timing Strategy of Government Open Data Service Failure Based on User Sensitivity

Subjects: Library Science，Information Science >> Information Science submitted time 2023-04-01 Cooperative journals: 《图书情报工作》

Jiang Hui Duan Yaoqing

Abstract： [Purpose/significance] With the rise of the government open data movement in the global scope, "open government data" has become a multi-disciplinary cross-research hotspot, but there is less literature to discuss the problem of service failure after the opening of government data. This will affect the effectiveness of government open data.[Method/process] This paper focused on the problem of the service failure recovery of government open data, explored the types of the service failure of government open data from the perspective of data quality, constructed a model of recovery timing of the government open data failure based on the user sensitivity and used Lagrange multiplier method to find the optimal solution of the model.[Result/conclusion] The result of model solution and examples analysis indicate that the recovery timing, the user sensitivity to open data and the user sensitivity to failure recovery have important implications for the government's recovery strategy of open data service failure. Government departments should give full attention to the sensitivity of users, choose appropriate recovery time and recovery timely.

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