Subjects: Library Science，Information Science >> Library Science submitted time 2023-08-26 Cooperative journals: 《图书情报工作》
Abstract： [Purpose/significance] Zhihu is a successful knowledge Q&A community. Its successful experience in value co-creation from the perspective of user participation is helpful for promoting the library knowledge service.[Method/process] The case analysis method was adopted in this paper. This research analyzed the user development path from three aspects-the initial stage strategy, the expansion phase strategy and the user viscous retention strategy. This research also analyzed the user participation mechanism of Zhihu from three aspects-the user participation in question editing, the user participation in the content quality evaluation and the user participation in the knowledge transmission.[Result/conclusion] The enlightenment of Zhihu case to the library knowledge service can be summed up in three aspects-understanding the value of users in the library knowledge service and developing the "lead user", paying attention to the user guidance mechanism to create a good atmosphere of participation, improving user experience and optimizing the library knowledge service platform.
Subjects: Library Science，Information Science >> Library Science submitted time 2023-07-26 Cooperative journals: 《图书情报工作》
Abstract： [Purpose/significance] Constructing a suitable service optimization model for mobile library can effectively guide the complex realities.[Method/process] Through analyzing the data acquired by questionnaire survey, we found the cognition and emotion factors jointly influence the value identification for M-library platform. Then it affects the user satisfaction and continuous usage behavior.[Result/conclusion] Based on the interrelationship among these elements, this paper proposes the D-Squat Model to optimize the service quality of M-Library. This model is led by demands. And the service quality plays dominant role in the model. Meanwhile, advertising and training is the rocket-booster for enhancing the cognition and emotion factors.
Subjects: Library Science，Information Science >> Information Science submitted time 2023-04-01 Cooperative journals: 《图书情报工作》
Abstract： [Purpose/significance] The value of user participation in knowledge service has attracted more and more attention in academic circles. The analysis of the case of user wisdom integrated in digital knowledge space can provide new ideas and methods for the innovation of library knowledge service.[Method/process] From the perspective of value co-creation, this paper analyzed the role orientation of users, the stage strategy of the user wisdom integration and the guarantee mechanism of the user wisdom integrated in Yunzhou knowledge space. Then this paper summarized the mode and its advantages.[Result/conclusion] The enlightenment of user wisdom integrated in Yunzhou knowledge space to library knowledge service innovation has three aspects:attaching importance to the value of user wisdom integration, supply-side and demand-side joint efforts; finding out the value orientation of users and implementing different incentive measures; caring about the value experience of users and establishing a diverse interaction mechanism.
Subjects: Library Science，Information Science >> Information Science submitted time 2023-04-01 Cooperative journals: 《图书情报工作》
Abstract： [Purpose/significance] User participation is an important means for libraries to integrate users' wisdom to create service value. Establishing the importance and rationality of user participation is helpful to strengthen its role and effect and provide theoretical support and practical guidance for user value mining in library knowledge service.[Method/process] From the perspective of user participation, this paper explored the performance of library knowledge service. The theoretical model and research hypothesis of the impact of user participation on library knowledge service performance were put forward, and questionnaire survey was designed to obtain data. It carried out descriptive statistical analysis, exploratory analysis and confirmatory analysis via SPSS and Amos, and demonstrated the impact model of user participation on library knowledge service performance.[Result/conclusion] The results show that user participation has a positive impact on library knowledge service performance, in which user perceived participation value and user perceived interaction value play a mediating role. The influence of different participation behavior on library knowledge service performance is different, and perceived participation value and user perceived interaction value on library knowledge service performance are also different.
Subjects: Library Science，Information Science >> Information Science submitted time 2023-04-01 Cooperative journals: 《图书情报工作》
Abstract： [Purpose/significance] Studying how the microblog platform promotes user participation and co-creates the value of knowledge content can provide optimization enlightenment for the knowledge services carried out by the library on the new media platforms.[Method/process] The article adopted the case analysis method, taking high-participation popular science microblogs as an example, crawling data such as the content of blog posts, comments, reposts, and likes, and analyzed the characteristics of knowledge content expression based on the constructed feature description framework. It alse analyzed the interactive features of knowledge content between bloggers and users by means of indexing and extraction.[Result/conclusion] Highly engaged popular science microblogs have the expression characteristics of condensed or full content, diverse media forms, rich sentence patterns, and emotions, which effectively attract users to participate. Among them, six types of interactions, including answering user questions and correcting/refuting user opinions, promote user knowledge contribution and realize the value co-creation of knowledge content. The article summarized the enlightenment of the library's knowledge service in the new media platforms:in the content construction, the library should explore the needs of users and enrich the expression forms of knowledge content; at the same time, it should establish an interactive mechanism to actively solve the needs of users' knowledge and establish the image of opinion leaders.
Subjects: Library Science，Information Science >> Information Science submitted time 2023-04-01 Cooperative journals: 《图书情报工作》
Abstract： [Purpose/Significance] Integrating the wisdom of users to make up for the limitation of librarians’ knowledge is an important trend in the transformation and development of the subject service in university libraries in the new era. The evaluation of user participation quality is helpful to provide theoretical references for libraries to better integrate user wisdom. [Method/Process] Using a combination of qualitative and quantitative methods, this paper constructed a conceptual model from three main dimensions of "psychological approach", "action support" and "result performance" to screen and optimize the evaluation items. Through exploratory analysis and confirmatory analysis, it was determined that the introduction and evaluation model of user participating in subject services with high quality in university libraries. [Result/Conclusion] The evaluation model of library subject services can be presented a multi-level and multi-dimensional comprehensive model with three main dimensions and eight sub dimensions.
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