Research on Public Usage Intention and Behavior in Contact Tracing Technology from a Digital Governance Perspective

Subjects: Library Science，Information Science >> Information Science Subjects: Management Science >> Enterprise Management submitted time 2022-06-24

Niu Chunhua Wu Yanyan Sha Yongzhong

Abstract：

[Purpose/significance] As a typical method of digital governance, the effectiveness of contact tracing technology depends on the widespread use of the public. Exploring the factors influencing the public's intention and behaviour towards the use of contact tracing technology in China will help inform the government's decision to promote the use of it, thus helping its normalisation. [Method/process] This paper constructed the conceptual model of the public's use behaviour of contact tracing technology from the perspective of digital governance after analysing the elements of the public's ability to participate in digital governance and incorporating them into the unified theory of acceptance and use of technology. Data was obtained through questionnaires and statistical analysis was used to test the model and research hypotheses. [Result/conclusion] Public intention to use contact tracing technology had a significant positive impact on usage behavior, the public's performance expectation, effort expectation, social influence as well as facilitating conditions had a significant positive impact on the intention to use contact tracing technology separately. Furthermore, the public's technology trust on contact tracing technology and government trust had a significant positive influence on the usage intention, the public's technology dependence had a significant positive influence on technostress, the mediating effects of usage intention on the relationship between performance expectancy, effort expectancy, social influence, facilitating condition, technology trust, government trust and usage behavior were all verified.

Peer Review Status:Awaiting Review

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